Careers

Phoenix Dynamics are looking to recruit a Customer Service Advisor to join the busy Commercial Department. Reporting to the Commercial Director, the Customer Service Advisor will support the Sales and Marketing functions of the business with a range of tasks that include:

• Administration and processing of customer enquiries, quotations and purchase orders using the company’s computer-based system.

• Administration of the company’s CRM System (Customer Relationship Management) including regular updates relating to customer enquiries.

• Regular communication with customers by telephone and email.

• Regular communication and close working with other internal departments to ensure effective flow of information to meet business needs.

• Supporting the Purchasing function during busy periods and holiday cover.

• Supporting Management with departmental reporting and other administrate tasks.

Skills/Experience

• Confident with the use of computers

• Organised and methodical

• Cheerful personality

• Team player

• Experience of working within an office environment in a customer service role would be distinct advantage

Hours of Work

Part-time role 23 hours per week, Monday to Friday. Precise work pattern can be discussed at the interview stage as we can offer some flexibility regarding the start and finish times.